1.1 The rental arrangements are made by Obstgarten Homes and this forms the contractual relationship between Obstgarten Homes and the Customer

1.2 The rental periods commence at 4pm on the start date and end at 10am on the end date, unless agreed in writing in advance by Obstgarten Homes. The customer may be charged additional costs associated with an unauthorised extension of their stay.

1.3 Once a Booking Form is received, with the corresponding deposit (as defined in section 2 below), Obstgarten Homes will send a Booking Confirmation to the customer, at which point a binding contract is formed, to include these Terms and Conditions.

1.4 Obstgarten Homes reserves the right to refuse a booking.

1.5 The Customer who completes the Booking Form agrees that they are authorised by all Guests to accept these Terms and Conditions.

1.6 The Customer who completes the booking form must be over 18 and take responsibility for the Guests occupying the Property

1.7 In the case of a breach of any of these Terms and Conditions by the Customer and/or Guests, Obstgarten Homes reserve the right to re-enter the Property and terminate the contract that exists between the Customer and Obstgarten Homes.

2.1 The fees due and dates they are due will be on the Booking Form

2.2 If the booking is made more than 8 weeks prior to the Rental start date, a Booking Deposit is payable when the Booking Form is submitted.

2.3 If the booking is made less than 8 weeks prior to the Rental start date, the full Rental Fees, plus any additional charges is payable when the Booking Form is submitted.

2.4 Unless otherwise agreed in writing by Obstgarten Homes, the Rental Fee is as stated on the booking form and due at on the date stated. The customer is responsible for the payment of these fees and additional charges on the due date. Non-payment of these fees by the due date will be treated as a cancellation.

2.5 If a deposit has been paid, but the balance is not received by Obstgarten Homes, it will be deemed that the customer has cancelled the booking and Obstgarten Homes will retain the deposit.

2.6 Obstgarten Homes will not be responsible for sending payment reminders of the due dates, as detailed on the Booking Form.

3.1 Once a Booking Confirmation has been sent, changes can only be made with written consent by Obstgarten Homes.

3.2 If a Customer would like to cancel the booking, Obstgarten Homes must be notified in writing. The cancellation is only confirmed once an email of confirmation is received by the Customer from Obstgarten Homes.

3.3 Depending on when the cancellation is received will reflect on the cancellation charge. These charges are set out below.

0-13 days before start date:
100% Cancellation Fee (as a percentage of Rental Fee)

4-27 days before start date:
75% Cancellation Fee (as a percentage of Rental Fee)

28-55 days before start date:
60% Cancellation Fee (as a percentage of Rental Fee)

55+ days before start date:
Deposit

3.4 Obstgarten Homes strongly recommends that Customers and Guests take out cancellation insurance with regard to their booking

3.5 Obstgarten Homes reserve the right to amend prices due to errors or omissions. These will be communicated to the Customer as soon as possible. The Customer may end the contract if there are significant changes to the price.

4.1 Payments may be made by credit card, debit card or electronic bank transfer

4.2 Customers booking from outside the United Kingdom must pay in GBP sterling by Mastercard, Visa or by electronic transfer. Any charges incurred by Obstgarten Homes for payments from overseas will be passed onto the Customer.

The Customer agree to:

5.1 pay for all additional utilities not included in the Rental Fees.

5.2 report to Obstgarten Homes any damage, destruction or disrepair to the property or items on the inventory as soon as possible and to pay for the losses or damages caused by a Guest.

5.3 take good care of the property and leave it clean and tidy at the Rental End Date. Cleaning is not provided during the Rental Period, unless otherwise agreed in writing by Obstgarten Homes. If Obstgarten Homes are dissatisfied with the condition of the Property upon the Customers’ departure, they reserve the right to refuse future bookings and to charge for any additional expenses incurred to get the Property ready for the next guests.

5.4 always permit representatives of Obstgarten Homes access to the property, without notice.

5.5 not sell or transfer the booking to another party without previous written confirmation by Obstgarten Homes.

5.6 only allow Guests on the Booking Confirmation to occupy the Property

5.7 only allow children under the age of 24 months to use the cot provided, if requested.

5.8 not smoke at the property.

5.9 not to be an annoyance to adjoining properties.

5.10 only use designated car parking spaces and only bring average sized cars (such as a family hatchback). Obstgarten Homes accept no liability for cars parked at the property.

5.11 treat representatives of Obstgarten Homes with respect.

6.1 All our properties offer Wi-Fi and details of this will be found on the individual property’s descriptions. The provision of Wi-Fi is subject to availability and network conditions.

6.2 Bed lining and towels will be provided fresh at the Rental Start Date. If the Customer requires fresh linen and towels during the rental period, this may be agreed to by Obstgarten Homes at an additional charge.

6.3 Properties will have an inventory available. If there are any discrepancies, please inform Obstgarten Homes within 24 hours, otherwise the inventory will be deemed as correct.